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Refund Policy

Eligibility for Refunds

  • You must contact us with 14 days of receiving your order.

  • Items must be unopened, unused, and in original packaging (unless the product arrived damaged or defective).

  • Refunds are only issued for damaged, defective, or incorrect items.

Non-Refundable Items

  • Opened or used skincare products

  • Sale or promotional items

  • Gift cards

How to Request a Refund

  1. Email us at niociaskin@gmail.com or kiandra@niociaskin.com with your order number and a clear photo of the product(s).

  2. Once your request is reviewed and approved, we'll issue a refund to your original payment method.

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